Exceptional Family Member Program (EFMP)


When the Fleet and Family Support Center lost its Exceptional Family Member Program (EFMP) Coordinator due to sequestration, HM2 Miles assumed responsibility as the sole EFMP coordinator in the North Eastern AOR. He processed over 100 packages that ensured members are accurately categorized based on medical and educational needs, easing the pressure on military families.

As the clinic's EFMP COORDINATOR, HM3 Miles went to great lengths to ensure that the 199 empaneled patients were cared for during the stressful process. He gathered and submitted all paperwork to Millington with zero discrepancies.

SHE SUCCESSFULLY PROCESSED 38 EFMP PACKETS THAT ULTIMATELY RESULTED IN THE TRANSFER OF 22 FAMILIES TO OTHER MEDICAL FACILITIES THAT CAN MANAGE THEIR CARE SAVING THE FAMILIES $500 TO $1500 ON AVERAGE PER YEAR.




Working as the Overseas Screening and Exceptional Family Member program coordinator, streamlined the program while maximizing personnel and resources, ultimately resulting in a 50 percent reduction in turnaround time. The previous process involved mailing out the packages via FedEx, while the new process scans the packages directly into Personnel Support (PERS). Processed 300 Overseas Screening and 300 Exceptional Family Member Program packages which ensured gaining commands would be able to provide adequate medical support for dependents. Established document centers for Human Resources and Patient Administration Departments, where staff and service members may obtain pertinent documents, which improved customer service.




Senior Chief Cox distinguished herself in every aspect of her demanding and multifaceted assignment as Exceptional Family Member Program Manager and the PERS-456 Branch Head while assigned to the Navy Personnel Command (NPC) Millington, Tennessee. Her tour was characterized by aggressive fleet support, extraordinary individual performance and outstanding team accomplishments. Senior Chief Cox consistently demonstrated sustained superior performance and displayed outstanding professional knowledge and unsurpassed dedication to duty. She provided guidance and oversight to senior civilian leadership for BUMED and CNIC Family Readiness/Support in the guidance of 300 EFM Coordinators and Case Liaisons both in and out of the continental United States. She coordinated and collaborted daily with senior leadership at DoD/OSN, ASN (M&RA), OPNAV N17, BUMED, DoDEA and CNIC to efficiently manage a Congressionally mandated program.




HM3 coordinated over 3270 active duty Exceptional Family Members optimizing Command and Navy readiness throughout the Navy Medicine West. In the span of nine months, HM3 conducted 12 efficient EFMP briefings, educating and supporting more than 1300 AD, GS-, CVN combined.


AS EFMP COORDINATOR, FC1 SUPPORTED 103 SAILORS, SPOUSES, AND CHILDREN IN MANAGING PAPERWORK TO ENSURE ALL CASES WERE UP TO DATE BRINGING THE COMMAND DELINQUENCY DOWN FROM 11 CASES TO 0.


As the Exceptional Family Member representative he expeditiously processed 77 EFMP enrollment/renewal packages, which resulted in peace of mind of service members knowing that their dependents are only relocated to regions where their medical needs can be met.


PETTY OFFICER KOHLER SERVED AS THE SUBJECT MATTER EXPERT FOR OVERSEAS, SEA DUTY, AND EXCEPTIONAL FAMILY MEMBER PROGRAMS. SHE CONDUCTED 2,235 SCREENINGS AND 122 EFMP ENROLLMENTS WHICH ENSURED PROPER CARE FOR 100% OF SERVICE MEMBERS AND THEIR FAMILIES TRANSFERING FROM NAVSTA NEWPORT AND ITS TENANT COMMANDS TO AN OPERATIONAL OR OVERSEAS PLATFORM. THIS ENSURED CRITICAL BILLETS WERE FILLED ON TIME WITH FIT TO FIGHT PERSONNEL. ADDITIONALLY, SHE LED SEVEN SAILORS IN THEIR DAY TO DAY JOBS AND ENSURED PROPER CAREER AND PERSONAL DEVELOPMENT FOR EACH WHILE HER DEPARTMENT MET MEDICAL INSPECTOR GENERAL AND JOINT COMMISSION REQUIREMENTS.


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