Customer Service Representative Evals
As the department's customer service representative, he conducted training for 22 staff members on frontline customer service, contributing to an overall satisfaction rate of 97 percent. Additionally, he logged a total of 88 customer comment cards which contributed to the 2021 Navy Pharmacy of the Year award.
Sergeant Nellis is an outstanding Marine and a stellar performer in and out of his primary element. While serving as customer service representative for MARFORRES, Sergeant Nellis assisted units across multiple MSCs with all supply related issues, conducting technical research, and introducing strategies to maximize customer service support by forging a more proactive approach to handling matters before they became issues.
Customer Service Representative- 785 encounters yielding 91%; revised Relay Health response system to streamline communication with patient and interaction with MHP and medication pickup options.
As Leading Petty Officer of North Island Pharmacy, PO2 Johnson managed a team of 5 technicians creating an outstanding environment for success which resulted in North Island Pharmacy being selected for Pharmacy of the Quarter Award due to decreased wait times while filling over 8,000 prescriptions a month. Also, as an independent Contracting officer for pharmacy supply, she increased the variety of inventory, decreased overstock, decreased not in stock by 98%, increasing overall NMCSD command patient satisfaction to 93%. As Customer Service representative, she tracked and followed up with 123 satisfaction question responses and as a result implemented several improvements to patient services involving wait times.
HN WESTON'S INSPIRATIONAL INITIATIVE AND TECHNICAL EXPERTISE GUIDED HIS WORKCENTER TO EXCEED ALL CUSTOMER SERVICE AND PRODUCTION GOALS FOR FY-18. HIS TIRELESS EFFORTS WERE EVIDENT THROUGH THE ANTICIPATED AND SUCCESSFUL EVENTS OF NMCP'S NATIONAL CUSTOMER SERVICE WEEK AND REWARDED APPROXIMATELY 320 CUSTOMER SERVICE REPRESENTATIVES.
As Customer Service representative, he ensured quality services were rendered and addressed all patient customer service issues.
As customer service representative, he submitted 899 interactive customer evaluations achieving a 92 percent satisfaction rate.