A DILIGENT SAILOR EAGER TO LEARN, INTEGRATED INTO THE DEPARTMENT FLAWLESSLY

-SKILLFULL TECHNICIAN. Supported 10 providers and 14 nurses in providing exceptional care to 21k beneficiaries with 713 patient encounters, 4 scalp staples, 7 facial laceration sutures, 5 hand sutures, 549 peripheral IV insertions, and 309 medication administrations, increasing patient satisfaction.
-DEDICATED LEADER. As team lead, led 3 corpsmen in the daily operations of the EMD, to include daily cart checks worth 3K, biohazardous waste disposal and restocking floor inventory, ensuring the EMD remains fully operational.
-TEAM PLAYER. Led turnover during huddles advocate for TeamSTEPPS, actively directed participation in huddles during shift turnover, procedures, and during times of high patient volumes to ensure a safe environment for patients and staff.
-TRAINING ASSISTANT. Assisted 1 Officer with creating and maintaining training folders for 6 officers and 21 corpsmen, creating medical training opportunitites for the department during TeamSTEPPS.

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Implemented and supervised 8 people from 4 EMD teams in a 4Dx process improvement project that improved EMD patient satisfaction from 40% to 83% in three months. This project resulted in a positive impact to patient experience and was selected as the winner from 47 NMCP 4Dx entries. Implemented significant changes to PHA process that included virtual ePHA pre-screenings and virtual appointments to increase availability of readiness appointments by 30%; from 19-27 appointments per provider per day.
Proactive outreach to all tenant commands improved readiness compliance among tenant commands from 60% to 85%. At the time of his transfer to EMD in June 2020, the virtual processes and outreach he implemented were trending to have tenant command readiness maintaining at greater than 90%.

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Assigned to Security Department NHTP, HM3 helped coordinate monthly command urinalysis, under OPNAVINST 5350.4D for NHTP and Branch clinics. Took charge of overseeing the duty instruction for EMI and restricted sailors. As charge corpsman in EMD, was responsible for the care of 4,500 patients with no patient mishaps. In charge of all equipment in EMD, created an accurate and fast checklist for all $411,500 worth of equipment.

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Saved the EMD 11 man hours of service for repair and increased productivity by fixing the nurses station copy machine without having to contract with an outside company to perform the repair.

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Served as Department Head and Clinical Nurse Specialist, Emergency Medicine Department, caring for more than 60K acutely ill or injured patients, streamlining intake and staffing patterns with reduction in door to doctor and length of stay times by 70% and 31%, respectively. As Joint Commission Provision of Care Champion, provided exceptional insight during 3 Joint Commission Inspections, leading to improvements in medical documentation, access to care practices, and anesthesia care. Established and developed over 66 Standard Operating Procedures, leading to streamlined Emergency Care, Mass Casualty responses, and patient safety improvements.